Rapid Response On-Site Support

Most providers think their responsibility consists simply of providing a technician.

We don't believe that's enough.

 

Our objective is to accomplish the mission with as little disruption to the client as possible. After we receive a work order, our goal is to complete the project with as little client input as necessary. In pursuit of that goal, we assume full responsibility for every aspect of the project - including scheduling, coordination with third parties, supervision and follow-through.

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When you request a work order, we can reach out to all parties involved to facilitate a visit. No more emailing back and forth between your site managers, vendors, technicians, third parties and others to find an agreeable date and time - part of our service is ensuring that you don't have to spend your valuable time trying to coordinate. Leave that to us!

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Some clients like to be involved in supervising site visits. If you need to contact our technician at any time, we operate a support line with a live operator available to connect you directly on demand. Additionally, you can opt-in to real-time updates from your technician as he completes key objectives during the visit.

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Upon completion, we maintain records of all site visits, including pictures, for future access and reference, while also providing proactive feedback based on our observations in order to help solve emerging problems before they appear.

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We provide all of this without compromising on the quality of our technicians and rapid response times. Our clients absolutely love this service. Come find out why!